Fizzy FAQ

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

Do you ship outside the U.S?

We currently do not ship orders internationally. But we are working hard to open this up for our international customers.

Is shipping free?

Orders over $19.99 in the Continental US include free shipping. A flat-rate shipping fee of $3.99 applies to all orders under $19.99.

Please note shipping rates apply to both one-time purchases and subscriptions.

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

I’d like to return the product. How do I proceed?

If you would like to return a product, please contact us to initiate a return within 30 days of purchase. We offer a full product cost refund less any incurred shipping costs within 30 days of your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start a return, you can contact us at

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

I'm already using other types of aligner cleaner, such as tablets. Why is Fizzy 3-in-1 aligner solution necessary?

While tablets can clean and disinfect aligners, they are not designed for on-the-go and you can't use them as mouthwash. Fizzy aligner solution combines the benefits of both products into one convenient and effective solution. It allows you to quickly clean and freshen your aligners and mouth after snacking or drinking while you're out and about. It's a perfect solution for those who lead a busy lifestyle or who want to simplify their oral care routine without sacrificing effectiveness.

Why is oral hygiene important for aligner wearers?

Oral hygiene is crucial for aligner wearers because aligners are worn for many hours day and can trap bacteria and food particles against the teeth and gums. Without proper oral care, this can lead to the accumulation of plaque and tartar, which can result in bad breath, tooth decay, cavities and gum disease. Aligner wearers also need to maintain good oral hygiene to ensure their aligners remain clean and clear, to prevent discoloration, odor that affect the aligners' appearance and effectiveness.

Are your products safe to use?

Absolutely! We take our commitment to safe and clean products seriously. All of our products are free of alcohol, parabens, fluoride, and artificial colors. We prioritize natural ingredients whenever possible, but when synthetic ingredients are necessary to meet our efficacy standards, we carefully choose from the lowest impact options available, all of which are graded green by the Environmental Working Group (EWG).

Where are your products made?

We have carefully selected a factory that is GMP certified and approved by the FDA, and boasts a portfolio of prominent clients. The factory we have chosen is located in China and meets our rigorous standards for quality and ethical practices to ensure the highest standards of quality.

Is Fizzy 3-in-1 Aligner Cleaner TSA compliant? Can I take it on a plane?

It is and you can definitely fly with it! The product doesn’t contain any aerosol and is 2oz, below the travel-size limit according to TSA.

What are the ingredients for Fizzy 3-in-1 Aligner Cleaner?

Aqua, Glycerin, Xylitol, PEG- 6, Sodium Phytate, Tetrasodium Pyrophosphate, Betaine, Sodium Benzoate, Citric acid, Aroma, PVP, Cellulose Gum, Papain, Bromelain

How long does one bottle last?

Each bottle contains approximately 60 pumps. So one bottle can last 1-2 months depend on your usage.

How do you use Fizzy 3-in-1 aligner solution?

Before you eat or drink anything, remove your aligners and apply 1-2 pumps of the solution to it.

Let the solution sit on the aligner for at least 5 minutes while you enjoy your meal or drink.

After you're done eating or drinking, apply 1-2 pumps of the solution to your mouth.

Swish the solution around your mouth for 30 seconds before spitting it out.

Optionally, you can apply the solution to a toothbrush and brush your teeth for an even deeper clean.

Rinse the aligner with water before putting it back on.

What kind of retainers or aligners can I use it on?

Fizzy’s 3-in-1 Aligner/Retainer cleaner can be used on all clear aligner brands (Invisalign, Bite, Smile Direct Club, Candid, etc), retainers (Essix retainers/clear retainers, Hawley retainers), nightguards, sports mouthguards, etc. It can be also used as a mouthwash or a foam toothpaste.

Does it contain fluoride?

No, it does not contain fluoride.

Does it contain alcohol?

No, it is alcohol free.

Are your products tested on animals?

Absolutely not! We’d never hurt our furry friends.